FAQ
Below you can find answers to the most common questions about orders, shipping, payments, and returns.
1. Where do you ship?
We currently ship to:
USA
UK
Canada
Australia
2. How long does delivery take?
Estimated delivery time:
USA / Canada: 7–15 business days
UK: 7–15 business days
Australia: 10–20 business days
Please note: delays may occur due to customs, holidays, or logistics.
3. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number.
Tracking updates may take 2–5 days to appear.
4. What payment methods do you accept?
We accept:
Credit / debit cards
PayPal
Secure payment methods supported by Shopify
All payments are encrypted and processed securely.
5. Can I cancel or change my order?
If you need to cancel or modify your order, please contact us within 12 hours of placing it.
Once an order is processed or shipped, changes cannot be made.
6. What is your return policy?
We accept returns within 30 days of delivery.
Items must be unused, undamaged, and in original packaging.
Return shipping costs are the customer’s responsibility unless the item is defective.
7. What if my item arrives damaged or defective?
Please contact us within 7 days of delivery with:
Your order number
Photos or videos of the issue
We will offer a replacement or a full refund.
8. Will I pay customs fees?
Customs fees (if any) vary by country and are the customer’s responsibility.
9. How can I contact customer support?
You can reach us anytime via our contact page: